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Last updated: January 19, 2021



Atelex do Brasil Telecomunicações is committed to transparency, privacy and security of its customers' data during the entire process of interacting with our website, any applications. In order to better understand what information we collect and how we use, store or delete it, we detail our Privacy Policy below.

The registration data of customers are not disclosed to third parties, except when necessary for the equipment delivery process, on-site maintenance and repairs, for billing or participation in promotions requested by customers. Your data is essential for your request to achieve the purpose of the contract, according to the stipulated deadline for providing the service.

In order to facilitate the understanding of our Privacy Policy, we present a summary:

Data processing agent: Atelex do Brasil Telecomunicações.
Role of Atelex do Brasil Telecomunicações in the treatment of data: Predominantly controlling.
Type of personal information collected: Atelex do Brasil Telecomunicações collects the information that the Client provides when registering and creates an account in “My Account or in the Client's Area”, on our website.

For what purpose do we use your personal data?

  • To provide the purchased services;

  • To keep you informed about the status of the service;

  • To coordinate with partners the delivery or availability of services;  For carrying out repairs or maintenance;

  • To send communications about services and provide a better experience to the Customer, making Atelex do Brasil Telecomunicações even more relevant in its day to day.

    Your rights
    The General Data Protection Law (LGPD) gives the Customer the right to request Atelex do Brasil Telecomunicações, at any time, upon formal request, information regarding the processed data.

    For the Privacy Policy to be well understood, it is essential to clarify some important concepts:

  • Customer - any natural or legal person who purchases services on the website or in an application;

  • Personal data - any information related to an individual or legal entity that identifies you or that, used in combination with other processed information, identifies an individual. Also, any information through which it is possible to identify a person or to contact him;

  • Treatment of personal data - treatment of personal data is considered the collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, disposal, evaluation or control of information, communication, transfer, dissemination or extracting data from individuals.

  • Data holder - any individual or representative who has his / her personal data processed by Atelex do Brasil Telecomunicações;

  • Purpose - what we want to achieve with the processing of personal data.

  • Necessity - the processing of personal data must be limited to the minimum necessary for the intended purpose. That is, it must be relevant, proportional and not excessive.

  • Consent - clear and objective authorization that the holder gives for the treatment of his personal data for the purpose previously stipulated. After giving consent, you can revoke it at any time. The revocation does not cancel the processing carried out previously.

  • Atelex do Brasil Telecomunicações is an integral brand of the communication branch and, if there are more companies in the affiliated branch, they will be inserted in the use policies for general knowledge, preventing other companies claiming to be part of Atelex do Brasil Telecomunicações.

    1. Who does this privacy policy apply to?
    It applies to all customers of Atelex do Brasil Telecomunicações, including website, eventual application, that in some way have the personal data processed by us.

    2. What kind of personal information do we collect and use?
    Atelex do Brasil Telecomunicações collects and stores the following types of information:

    Information you provide to us : Atelex do Brasil Telecomunicações collects Customer information in several ways: when you provide your CPF or CNPJ for issuing the invoice; revenues; replace some service; acquires one of the services offered by the physical store, website or application; creates an account and provides data in the "My Account or Client Area"; place an order on our website or app; when you interact with Customer Service; when participating in research or marketing promotions, etc. Among the information that can be requested are: full name or corporate name, e-mail, CPF, CNPJ, address, telephone numbers and credit card number, among other data for individualization.
    Information collected automatically by Atelex do Brasil Telecomunicações: We collect and store certain information whenever the Client interacts with us. For example, we use cookies and obtain information when your browser accesses our website; when you click on ads, partner emails and other content provided by us on other sites.
    Information collected by the mobile device: When the Customer downloads or uses our application, we may receive data about his location and his mobile device. We may use this information to provide personalized content, such as advertisements, search results and more. Most mobile devices allow the Customer to turn off location services.
    Information collected from other sources:

  • Public sources (eg demographic data);

  • Credit bureaus or agencies (for example, credit reports / checks);

  • Data providers (for example, demographics related to online advertising and based on your interests).

    3. Why do we ask for your personal data? The data is needed to:

  • Provide the contracted service;  optimize your interaction with us;

  • Ensure the security of the website, its application and the data it processes;

  • Inform the Client about the offers and publicize our services;

  • Comply with legal obligations;

  • Administrative and management purposes.

    The provision of data allows:

  • Deliver the purchased services;

  • Carry out the process of repairs, replacement, maintenance, cancellation and purchase of more services, within the period established by law.

  • Send updates on request status and service communications;

  • Coordinate with partners the delivery or availability of services;

  • Provide services tailored to the needs of the Client;

  • Improve the customer service acquisition experience at Atelex do Brasil Telecomunicações;

  • Conduct market analysis and research;

  • Keep the Client informed about the products, services and promotions we offer;  run targeted online advertising;

  • Prevent, detect and investigate activities that are at odds with our Code of Conduct or that are prohibited or illegal; improve our website, products and services.

    Atelex do Brasil Telecomunicações uses legal bases, which may vary according to the purpose of the collection, to treat the customers' personal data. The storage period may change according to the legal basis applicable to each situation and purpose.

    3.1 Marketing services
    Marketing services are offered through free communications about offers, services addressed to the Client, related to his profile on the website and requests he has made. This service covers e-mails, SMS and WhatsApp. It is worth mentioning that the Client can cancel the service, at any time, by accessing "My Account or Client Area".

    4. With whom do we share your data?
    The information collected will only be shared when necessary: (i) for the adequate provision of the services object of its activities with partner companies; (ii) protection in case of conflict; (iii) upon judicial decision or request from a competent authority; (iv) with companies that provide technological and operational infrastructure, such as payment intermediation companies and information storage service providers.

    5. International data transfer
    As the internet is a global environment, certain services offered by Atelex do Brasil Telecomunicações may require the transfer of your data to other countries. In such cases, the data is treated in accordance with the LGPD (General Data Protection Law) and other protection legislation. We take security measures in accordance with our policies and adopt standard clauses in contracts with suppliers and service providers. By browsing our website or communicating with us, you consent to the processing of your information, including the international transfer of data, when necessary. We take steps to ensure that any information collected is treated securely, in accordance with data protection standards and in accordance with this Privacy Policy.

    6. How long do we store personal information for?
    We store customer information in accordance with Brazilian law.

    7. What are the data subject's rights?
    As from the beginning of the LGPD term, the holder of the personal data will have the right to obtain from Atelex do Brasil Telecomunicações, at any time, upon formal request, information regarding their data. Atelex do Brasil Telecomunicações will have 15 days to respond to the holders' requests. Requests will be analyzed as provided for in current legislation and, due to legal issues, some requests may not be met. Data subjects, according to the text of the LGPD, can exercise their rights through:

  • I - confirmation of the existence of treatment;

  • II - access to data;

  • III - correction of incomplete, inaccurate or outdated data;

  • IV - anonymization, blocking or elimination of unnecessary, excessive or treated data that does not comply with the provisions of this Law;

  • V - portability of data to another service or product supplier, upon express request, in accordance with the regulations of the national authority, subject to commercial and industrial secrets;

  • VI - elimination of personal data processed with the consent of the holder;

  • VII - information from public and private entities with which the controller made shared use of data;

  • VIII - information on the possibility of not providing consent and on the consequences of the refusal;

  • IX - revocation of consent.

    8. How to exercise your rights?
    You can exercise your rights by accessing the “Privacy” section, in the “My Account or Client Area”, available on the website Insert the website or likk access. In addition, you can get in touch by e-mail and enter a relationship e-mail. To change your preferences regarding notifications (including marketing communications), at any time, you can access “My Account or Client Area”. If you do not want to receive our marketing communications, you can also unsubscribe by clicking on the link sent along with the marketing email.

    9. Cookies and similar technologies
    Cookies are small data files that are placed on your computer or other devices (such as 'smartphones' or 'tablets') while you are browsing the site. We use cookies, pixels and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, provide essential features and services and also to:

  • Track your preferences to send only ads that interest you. You can set your preferences through your account;

  • Conducting research and diagnostics to improve content and services;

  • Prevent fraudulent activities;

  • Improve security.

    If you block or reject our cookies, you will not be able to enjoy the services requested, proceed to checkout or use our services that require login.

    Click on 'Help' in your browser settings to find out how to prevent you from accepting cookies and to be notified when new ones are received; to see when they expire and to disable them. In the links below you will find more details on how to disable cookies from the most popular browsers:

  • Google Chrome

  • Mozilla Firefox

  • Internet Explorer

  • Microsoft Edge

  • Opera

    10. How can you keep your information secure?
    Atelex do Brasil Telecomunicações uses the best security protocols to preserve the privacy of Customers' data, but also recommends individual protection measures.

    To maintain the security and protection of your personal data provided in the registration or in the requests, under no circumstances should your login and password be shared with third parties. In addition, when accessing your registration through “My Account or Client Area”, mainly on public computers, make sure that you have logged out of your account to prevent unauthorized people from accessing and using the information without your knowledge .

    We do not request personal data by phone, WhatsApp, SMS or email. Under no circumstances should they be provided, as it may be an attempt to misuse.

    11. Other important data protection information
    If any changes are made to our Privacy Policy, you will receive an email.

    12. How to contact the data protection officer of Atelex do Brasil Telecomunicações?
    The data protection officer is the one chosen by Atelex do Brasil Telecomunicações to act as a communication channel between the controller, the data holders and the National Data Protection Authority (ANPD), when it is formalized. Any questions can be forwarded to the email inserting contact email.

    13. Legislation and jurisdiction
    This policy will be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13,709 / 2018, regardless of the Laws of other states or countries, with the Client's jurisdiction having jurisdiction to resolve any doubts arising from this document.

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